General Enquiries
03 357 9392

Frequently Asked Questions & Advice

What does The Russley Village offer?

The Russley Village is one of Christchurch’s finest retirement lifestyles, setting new standards with uncompromising and high quality facilities. Set within beautifully manicured gardens and grounds this is truly an idyllic setting in the heart of the garden city. The village is located just minutes from the airport and handy to a variety of shops and great cafes.

The village offers a range of architecturally designed villas, terrace houses and apartments:

  • Villas - beautiful, professionally designed two & three bedroom.
  • Terrace Houses – three bedroom/two bathroom on two levels.
  • Apartments – one, two and three bedroom.

What facilities are available at the Village?

There are a range of facilities available for the enjoyment of residents.

Situated in the heart of The Russley Village’s Homestead, the Abode Café and Brasserie is the epicentre of all things culinary and sets a new benchmark for village hospitality. The Homestead provides an enviable backdrop for a relaxed experience, combining traditional home style fare with a more contemporary approach - lovely food, great service and a friendly atmosphere sets the scene.

Abode is fully licensed and offers a great range of beverages to complement resident’s meals. Residents can also pop into the café and order their morning fix, enjoying a barista made coffee in the café or to take away.

Upstairs the Lancaster Bar offers a more intimate lounge setting, a place for residents to relax and enjoy a drink from the bar. Relax by the fire or enjoy a game of cue sports on either of the pool or snooker tables available.

The Cinema is a bespoke and intimate entertainment precinct. Whether it be a matinee, evening film or televised sports event, the cinema provides the full experience with cinema seating, full high definition surround sound and the latest in laser projection and cinematic screen technology.

The Homestead provides a range of ancillary facilities for residents to take advantage of - there is a library, study and computer area and an arts and crafts space. Also located in the Homestead is a Wellbeing Suite, offering a variety of services by arrangement including Hair Salon.

The Pavilion is positioned adjacent to the village’s multipurpose green for bowls and croquet.

This building provides several multipurpose areas, utilised for a range of resident activities such as exercise classes, line dancing and Bridge and is also available for private functions. The upper level opens onto an outdoor balcony with views to the multipurpose green and the Homestead. A gym is located on the Pavilion’s lower level.

The village features an indoor heated swimming pool and spa located in the Sefton Apartment complex.

A village vegetable garden area has also been developed for residents.

The Ashley Suites boutique care facility is currently under construction at the village and will complete the facilities. The Ashley Suites will include 36 modern care suites and 8 serviced apartments, as well as communal lounges and dining areas - providing tasteful, comfortable surroundings while receiving quality residential care services up to hospital level.

Are additional parking areas available?

All villas include garaging and there are some additional parking spaces around the village for guests and family.

What activities are available?

We are focused on providing access to a range of optional, organised activities and regular events and outings, offering you the freedom to be as active and as social as you choose. Whatever your interests, there will be something for you to enjoy. An example of some of the activities available include:

  • Organised social outings
  • Themed social events
  • Line dancing
  • Croquet
  • Bowls
  • Bridge
  • Mah-jong

We encourage residents to provide suggestions to further enhance the variety of activities offered.

When should I think about moving to The Russley Village?

If you are reading this, you have probably already given some thought to moving to a village. So many times residents tell us that they should have moved to a village earlier than they did.

We believe that you should move while you have plenty of time to enjoy the facilities and make new friends. A village is like going on holiday every day. Why wait, especially when the current housing market allows an easy transition.

Can friends and family stay with me?

Of course; your villa or apartment is your home. However, if you wish your friends to stay more than a month, we request that you first obtain written consent from the Manager.

What happens to my home when I go on holiday?

It is your own home and therefore you may come and go as you please. One of the many advantages of this lifestyle is that you can go on holiday and know that your home will be secure and maintained.

Will my independence and privacy be respected?

At The Russley Village you will have a choice of an active social lifestyle, or a more discreet private lifestyle as you prefer. You choose if and when you partake in village activities, but are always secure both physically and emotionally with help just minutes away, 24-hours a day.

We think that your villa or apartment is your home and that all residents need to be treated with courtesy and respect and have a right to be communicated with in a fair and transparent manner.

The success of the Village is dictated not only by the physical property but by the reputation of the management. If you are not happy at any time, we expect you to either advise us, or discuss the matter with the Resident’s Advisory Committee to ensure we are fully aware of any issue and can respond accordingly.

Are pets allowed at the village?

While there is a general policy of discouraging pets, we realise that an animal can give considerable companionship and consideration is given on a case-by-case basis to allow residents with a small dog, cat, or bird to bring their pet to the village for the remaining life of the animal.

Am I able to maintain the garden area around my villa?

Residents will have the option of maintaining the garden around their villa themselves or having the village gardeners carry out this for them.

What security will be provided at the village?

Security includes 24 hour on call staff, regular security patrols throughout the night and close circuit television systems for those areas that require it such as entry gates and car parking.

The village is also gated during the evenings and residents are issued with a security fob and security code to enter the village during the hours the gates are closed.

Will help be available in an emergency?

Our villas and apartments have an emergency call system available supported by modern monitoring and alarm systems. Each home has several call buttons that when pressed in an emergency, activate a support call to ensure that the appropriate level of assistance can be rendered.

What services are available?

There are many things that make home special, but it’s the comfort and confidence you enjoy from living in your home that’s especially important to us. We are committed to understanding your current needs and providing services which support you to maintain your lifestyle.

We can provide assistance with those daily activities that aren’t as easy for you as they used to be, whether you require temporary support, a few hours a week or more comprehensive assistance we can various lifestyle service packages to you in your villa or apartment, tailored to your specific requirements. An example of some of our services include:

  • Housekeeping
  • Meals
  • Medication reminders
  • Personal care assistance
  • Registered Nurse assistance

What costs are involved?

There are three costs involved in a retirement village. These are:

Entry Payment /ORA

The Entry Payment is the capital sum paid for your home. It is paid when you move to The Russley Village and it is refunded to you or your estate, less the Village Contribution when you leave the Village, regardless of whether the value of the home has increased or decreased.

Village Contribution

Providing a range of accommodation, resident facilities and village infrastructure comes at a significant capital cost and requires ongoing reinvestment for refurbishment and upgrade of accommodation, facilities and infrastructure, and replacement of capital items for the enjoyment of residents today and in the future.

The Village Contribution, also referred to in the industry as the deferred management fee shares these costs equitably among residents. This is not an additional upfront fee as it is only payable when you leave the Village and is deducted from the original entry payment amount when refunded to you or your estate.

The Village Contribution accumulates at the rate of 6.0% in the first year and 12.0% in years two and three on the Entry Payment amount, calculated on a daily basis. Once you have lived in the Village for more than three years, there is no further accumulation, i.e. the maximum amount deducted from the Entry Payment is 30%. Once the Village Contribution is fully accumulated, it will not be charged again.

Weekly Fees

There are two types of weekly fees; Village Tariff and Service Fees.

Residents are required to pay a weekly Village Tariff which is a contribution toward the general costs of operating the Village. The Village Tariff is the resident’s contribution towards the operating expenses of the Village such as rates, building insurance, exterior maintenance, management, operation of the community facilities.

The Village Tariff, which is set at the time you enter the Village, will not increase during your occupation, protecting you from any increases in the Village’s operating costs. The Village Tariff is currently set at $195 per week.

The service fees pay for the level of services you may require e.g. meals and unit cleaning.

What expenses will I be responsible for?

You are responsible for your private utility charges such as Sky, electricity, gas, telephone and insurance premiums for your personal contents insurance. You will also be responsible for the maintenance and repair of the interior of your villa or apartment.

We maintain everything outside of your villa or apartment and all grounds and the village facilities.

Will I have a say in the running of the Village?

Residents will always be welcome to talk to the Manager about any aspect of the operation of the Village.

In addition the Residents’ Advisory Committee meets regularly with the Manager and will raise any issues on your behalf. The Committee plays an important role by providing resident feedback to village management, ensuring we maintain our high standards.

Will there be regular financial reporting to residents?

The Retirement Villages Act 2003 has specific disclosure and reporting requirements to residents. The Village is required to submit a financial report to all residents at the resident’s Annual General Meeting. This report includes the prior year profit and loss accounts and coming year forecast. These accounts are audited and are reviewed by the Statutory Supervisor.

Who makes sure I will receive what I pay for?

Covenant Trustee Services Limited is The Russley Village’s Statutory Supervisor and has been appointed under a Deed of Supervision to ensure that the Village meets its obligations to you. These obligations will be clearly described in your Occupation Right Agreement and the Disclosure Statement.

What is the Statutory Supervisor’s role?

The Statutory Supervisor acts for numerous retirement villages throughout New Zealand.

The Statutory Supervisor’s role includes receiving all monies from residents, overseeing the management and development of the village, reporting to residents and answering any questions they may have about the village operation. The Statutory Supervisor represents the residents.

Under what arrangement are villas and apartments available?

All villas and apartments are available under an Occupation Right Agreement (“ORA”) sometimes called a Licence to Occupy. The ORA gives you the right to occupy your villa at Russley Village. This type of agreement is common to almost all retirement villages throughout New Zealand and is governed by the Retirement Villages Act 2003.

The ORA is an agreement between the resident and the village setting out the terms of your village living. Under the ORA you do not gain a title but you gain the right to occupy your villa or apartment and to access the various village facilities for your lifetime.

Your Solicitor must explain your rights and obligations created by the ORA and you can only validly sign the ORA when witnessed by your Solicitor.

Does the village have adequate insurance coverage?

The Russley Village have wide ranging insurances from highly credible underwriters.

The Russley Village has insurance for full replacement value.  By this we mean full replacement as not only do we insure your villa or apartment, we also separately insure the infrastructure, i.e. the roads and pipes beneath them etc. 

Our insurance also provides for rebuilding either onsite or on another site if necessary. We have adequate temporary accommodation cover to relocate residents if required after an insurance event. In this regard, you should have insurance for your individual contents and most insurers include a $25,000 accommodation allowance which is over and above our cover. 

We will do everything to ensure we provide housing.  In the unlikely event that we cannot rebuild on The Russley Village site, and somehow, we also cannot build on any other sites in the area, then you receive back the full entry price of the Occupation Right Agreement without any deduction.

We appreciate that you entrust your funds and your future to The Russley Village and that is a responsibility we take extremely seriously.  While no one knows what the future may bring, we want you to know that The Russley Village is covered by insurance to the fullest extent possible.

Do I pay exit costs twice if I move from one type of unit to another, e.g. a villa to a serviced apartment?

No. Any village contribution deducted from leaving your first unit will be credited to you in your next unit so that you do not pay twice.

Who pays the maintenance of the village?

The weekly service fee provides for external maintenance.   Internal maintenance, repairs and maintenance of appliances provided in the homes is the resident’s responsibility.

Who is responsible for paying the cost of insurance premiums in the village?

The weekly Village Tariff includes all insurance premiums with the exception of your normal household contents insurance. Residents are therefore required to insure their own personal effects

Who manages Russley Village?

Generus Living Group Limited, a Christchurch based company is developing and operating The Russley Village.

Wayne Thompson is The Russley Village’s Village Manager. Wayne’s formal training in hospitality, commerce and management, combined with his experience in both the Health sector and Village Management, provide a perfect platform to build on the incredible work that has been done to date. He is responsible for the day to day operation of the village. 

Who is Generus Living Group Limited?

Generus Living Group Limited is a Christchurch based company with over 20-years’ experience in retirement villages. Graham Wilkinson, the President of the Retirement Villages Association is the director and owner of Generus Living Group Limited. The company is currently involved with The Ranfurly Village in Auckland, Pacific Coast Village in the Bay of Plenty and Holly Lea Village in Christchurch.

Is there government legislation regulating retirement villages?

The Retirement Villages Act 2003 and its regulations are designed to protect residents’ interests and set out the basic standards for operating a village. These include disclosure of information to intending and existing residents, protections around residents’ financial interests, the details of termination arrangements, the relationship between the owner, methods of dispute resolution for residents, and residents’ rights.

More information about the Retirement Villages Act 2003 and its regulations can be found on the Commission for Financial Capability website - www.cffc.org.nz.

Is Russley Village registered under the Retirement Villages Act 2003?

Russley Village is registered as a retirement village with the Registrar of Retirement Villages as required under the Retirement Villages Act 2003.

Registration Date: 30 June 2008

Registration Number: 2151438

What is the Code of Practice?

The Retirement Villages Act 2003 requires a village to observe the Code of Practice which sets out minimum standards for operating a retirement village. These include:

  • Staffing of the Village
  • Safety and personal security of residents
  • Fire protection and emergency management
  • Transferring residents within a village
  • Meetings
  • Complaints
  • Accounts
  • Maintenance and upgrading
  • Terminating the Occupation Right Agreement by either the operator or resident
  • Communications

A copy of the Code of Practice will be provided to you when you complete an Application for an Occupation Right Agreement. 

How do we proceed if we wish to secure a villa or apartment?

If you wish to secure a villa or apartment of your choice at The Russley Village this simply involves filling in the “Application Form” and paying a $5,000 holding deposit held by the Covenant Trustee Services Limited. If the application does not proceed the Initial Deposit and any net interest will be refunded.

Before you sign up to the village, intending residents must take independent legal advice.

Sales Contact:    

Phone:                03 982 8280 or 0274 777091

Email:                 info@russleyvillage.co.nz

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