General Enquiries
03 357 9392

Frequently Asked Questions & Advice

What does The Russley Village offer?

The Russley Village is one of Christchurch’s finest retirement lifestyles, setting new standards with uncompromising and high quality facilities.  Set within beautifully manicured gardens and grounds this is truly an idyllic setting in the heart of the garden city.  The village is located just minutes from the airport and handy to a variety of shops and great cafes.

The village offers a range of architecturally designed villas, terrace houses and apartments:

  • Villas - There are a limited number of these beautiful, professionally designed villas. 
  • Terrace Houses  -  3 Bedroom/2 Bathrooms on two levels – Independent living
  • Independent Apartments  -  Similar to living in an independent villa but within a complex
  • Serviced Apartments - secure expansive apartments with three service levels of care available.

What facilities are available at the Village?

There are a range of facilities available for the enjoyment of residents. The Russley Homestead is the centrepiece of the village and has areas purpose-built for entertainment and socialising including a boutique cinema with tiered seats and a café and brasserie, Abode. Upstairs, there is an intimate lounge. There is also a library, study and computer area, an arts and crafts space as well as a hair salon and wellness rooms for health professionals.

The Pavilion, positioned adjacent to the bowling green across two levels, currently provides billiards, indoor bowls, library nook and a small gym on the lower level.  Upstairs, a TV lounge and light meal dining area opens onto the outdoor BBQ area with views to the bowling green.  

The indoor swimming pool complex is planned and when completed will be located in the Sefton Apartments.  The gymnasium is located downstairs in the Pavilion.  

A village vegetable garden area has also been developed and there are future plans to develop a resident workshop.

Subject to consent a full care facility is planned for the village.

Will there be additional parking areas available?

All villas have garages and there are additional parking spaces for guests and family.  Parking facilities for Serviced Apartments will be made available. 

What activities are available?

We are focused on providing access to a range of optional, organised activities and regular events and outings, offering you the freedom to be as active and as social as you choose.  Whatever your interests, there will be something for you to enjoy.  An example of some of the activities available include:

  • Organised social outings
  • Themed social events
  • Line dancing
  • Tai Chi
  • Bowls
  • Bridge

We encourage residents to provide suggestions to further enhance the variety of activities offered.

When should I think about moving to The Russley Village?

If you are reading this, you have probably already given some thought to moving to a village. So many times residents tell us that they should have moved to a village earlier than they did.

We believe that you should move while you have plenty of time to enjoy the facilities and make new friends. A village is like going on holiday every day. Why wait, especially when the current housing market allows an easy transition.

Can friends and family stay with me?

Of course; your villa or apartment is your home. However if you wish your friends to stay more than a month, we request that you first obtain written consent from the Manager.

What happens to my home when I go on holiday?

It is your own home and therefore you may come and go as you please.  One of the many advantages of this lifestyle is that you can go on holiday and know that your home will be secure and maintained.

Will my independence and privacy be respected?

At The Russley Village you will have a choice of an active social lifestyle, or a more discreet private lifestyle as you prefer. You choose if and when you partake in village activities, but are always secure both physically and emotionally with help just minutes away, 24-hours a day.

We think that your villa or apartment is your home and that all residents need to be treated with courtesy and respect and have a right to be communicated with in a fair and transparent manner.

The success of the Village is dictated not only by the physical property but by the reputation of the management. If you are not happy at any time, we expect you to either advise us, or discuss the matter with the Resident’s Committee to ensure we are fully aware of any issue and can respond accordingly.

Are pets allowed at the village?

While there is a general policy of discouraging pets, we realize that an animal can give considerable companionship and consideration is given on a case-by-case basis to allow residents with a small dog or cat to bring with their pet to the village for the remaining life of the animal. Some units will be especially designated for this to minimise any impact on other residents. 

Am I able to maintain the garden area around my villa?

Residents will have the option of maintaining the garden around their villa themselves or having the village gardeners carry out this for them.

What security will be provided at the village?

Security will include onsite management with 24 hour on call staff, regular security patrols throughout the night and close circuit television systems for those areas that require it such as entry gates and car parking.  The village is also gated at night during the hours from 7.30pm - 7am.  Residents are issued with a swipe card and security code to enter the village during those hours.

Will help be available in an emergency?

Firstly, there will be 24 hour emergency assistance available supported by modern monitoring and alarm systems. Each villa or apartment has several “call buttons” to ensure help can be rendered within minutes.  There is no cost to activate the Emergency Call for advice.

What services are available?

There are many things that make home special, but it’s the comfort and confidence you enjoy from living in your home that’s especially important to us.  We are committed to understanding your current needs and providing services which support you to maintain your lifestyle.

Residents can choose from various levels of service will be available and residents can chose regarding meals, room servicing and personal assistance depending on the level of care selected. There are a number of healthcare quality home-based support services available, to enable you to remain in your unit you may qualify for.

We can provide assistance with those daily activities that aren’t as easy for you as they used to be, whether you require temporary support, a few hours a week or more comprehensive assistance we can various lifestyle service packages to you in your villa or apartment, tailored to your specific requirements.  An example of some of our services include:

  • Housekeeping
  • Meals
  • Medication reminders
  • Personal care assistance

What expenses will I be responsible for?

You will be responsible for your private utility charges such as Sky, electricity, gas, telephone and insurance premiums for your personal contents insurance.  You will also be responsible for the maintenance and repair of the interior of your villa or apartment.

We will maintain everything outside of your villa or apartment and all grounds and the village facilities.

Will I have a say in the running of the Village?

Residents will always be welcome to talk to the Manager about any aspect of the operation of the Village.

In addition the Residents’ Committee meets regularly with the Manager and will raise any issues on your behalf.  The Committee plays an important role by providing resident feedback to village management, ensuring we maintain our high standards. 

We are committed to ensuring that residents enjoy their residency at the Village. Residents have the right to raise a concern at any time, verbally and in writing, and to receive a response within a reasonable time frame.  In the first instance, your concerns should be raised with the Village Manager who will work with you to resolve the problem.

The Retirement Villages Act provides a two-tiered dispute resolution system: a complaints facility operated by the village and an independent dispute panel resolution procedure. Retirement village operators must have a written complaint policy that complies with the Code of Practice. The policy must be  available in common areas for residents or intending residents to access or view at any time, and be available on the retirement village's intranet or website. An operator must offer to give a copy of the complaint policy to a resident who advises it wishes to make a formal complaint, and to an intending resident or resident at any other time upon request.  Click here for a copy of the village's complaint facility.

Will there be regular financial reporting to residents?

The Retirement Villages Act 2003 has specific disclosure and reporting requirements to residents.  The Village is required to submit a financial report to all residents at the resident’s Annual General Meeting.  This report includes the prior year profit and loss accounts and coming year forecast.  These accounts are audited and are reviewed by the Statutory Supervisor. 

Who makes sure I will receive what I pay for?

Covenant Trustee Services Limited is Russley Village’s Statutory Supervisor and has been appointed under a Deed of Supervision to ensure that the Village meets its obligations to you.  These obligations will be clearly described in your Occupation Right Agreement and the Disclosure Statement. 

What is the Statutory Supervisor’s role?

The Statutory Supervisor acts for numerous retirement villages throughout New Zealand.

The Statutory Supervisor’s role includes receiving all monies from residents, overseeing the management and development of the village, reporting to residents and answering any questions they may have about the village operation. The Statutory Supervisor represents the residents.

Under what arrangement are villas and apartments available?

All villas and apartments are available under an Occupation Right Agreement (“ORA”) sometimes called a Licence to Occupy. The ORA gives you the right to occupy your villa at Russley Village. This type of agreement is common to almost all retirement villages throughout New Zealand and is governed by the Retirement Villages Act 2003.

The ORA is an agreement between the resident and the village setting out the terms of your village living. Under the ORA you do not gain a title but you gain the right to occupy your villa or apartment and to access the various village facilities for your lifetime.

Your Solicitor must explain your rights and obligations created by the ORA and you can only validly sign the ORA when witnessed by your Solicitor.

Does the village have adequate insurance coverage?

The Russley Village have wide ranging insurances from highly credible underwriters:

We have $500,000 of temporary accommodation cover which has been in place from the time the first residents moved here.  We intend to increase this as the village grows to ensure we always have enough cover.  In this regard, you should all have insurance for your individual contents and most companies include a $25,000 accommodation allowance which is over and above our cover.  We can provide advice regarding insurance options should your cover not currently include this.

The Russley village has insurance for full replacement value.  By this we mean full replacement as not only do we insure your villa or apartment, we also separately insure the infrastructure, i.e. the roads and pipes beneath them etc.  We understand we are one of the only villages to do this.  Again we will increase the cover as the village grows.

Some recent village situations have also identified some issues regarding the potential payment for residents if a village is destroyed and cannot be rebuilt.  Our insurance is far more robust and provides for rebuilding either onsite or on another site if necessary. We will do everything to ensure we provide housing.  Secondly, in the extremely unlikely event that we cannot rebuild on The Russley Village site, and somehow we also cannot build on any other sites in the area, then we are volunteering to modify our agreements to ensure that you receive the full price of the Occupational Right Agreement without any deduction. 

We appreciate that you entrust your funds and your future to The Russley Village and that is a responsibility we take extremely seriously.  While no one knows what the future may bring, we want you to know that The Russley Village is covered by insurance to the fullest extent possible.

Do I pay exit costs twice if I move from one type of unit to another, e.g. a villa to a serviced apartment?

No. Any village contribution deducted from leaving your first unit will be credited to you in your next unit so that you do not pay twice.

Who pays the maintenance of the village?

The weekly service fee provides for external maintenance.   Internal maintenance, repairs and maintenance of appliances provided in the homes is the resident’s responsibility.

Who is responsible for paying the cost of insurance premiums in the village?

The weekly Village Tariff includes all insurance premiums with the exception of your normal household contents insurance.  Residents are therefore required to insure their own personal effects

Who manages The Russley Village?

The two shareholders are Generus Living Group Limited, a Christchurch based company, and local businessman Antony Gough, a well-known property owner and part of the Gough Gough & Hamer engineering family.

Who is Generus Living Group Limited?

Generus Living Group is a Christchurch based company with almost 20-years’ experience in retirement villages. Graham Wilkinson, the President of the Retirement Villages Association is the director and owner of Generus Living Group. The company is currently involved with The Ranfurly Village in Auckland, Pacific Coast Village in the Bay of Plenty and recently Holly Lea Village in Christchurch. 

What guarantee does the resident have that the village will be completed?

The parties involved in The Russley Village are substantial and have unparalleled experience in several successful villages. They are confident that the location, design of units and level of facilities will make The Russley Village very attractive. This will be particularly so for those seeking security but on an individually designed basis without an institutional feel. Ongoing interest confirms that The Russley Village will be one of the most sought after villages in Christchurch.

Is there government legislation regulating retirement villages?

The Retirement Villages Act 2003 and its regulations are designed to protect residents’ interests and set out the basic standards for operating a village.  These include disclosure of information to intending and existing residents, protections around residents’ financial interests, the details of termination arrangements, the relationship between the owner, methods of dispute resolution for residents, and residents’ rights.

More information about the Retirement Villages Act 2003 and its regulations can be found on the Commission For Financial Capability website.

Is The Russley Village registered under the Retirement Villages Act 2003

The Russley Village is registered as a retirement village with the Registrar of Retirement Villages as required under the Retirement Villages Act 2003. 

Registration Date: 30 June 2008
Registration Number: 2151438

What is the Code of Practice?

The Retirement Villages Act 2003 requires a village to observe the Code of Practice which sets out minimum standards for operating a retirement village.  These include:

  • Staffing of the Village
  • Safety and personal security of residents
  • Fire protection and emergency management
  • Transferring residents within a village
  • Meetings
  • Complaints
  • Accounts
  • Maintenance and upgrading
  • Terminating the Occupation Right Agreement by either the operator or resident
  • Communications

A copy of the Code of Practice will be provided to you when you complete an Application for an Occupation Right Agreement. 

How do we proceed if we wish to secure a villa or apartment?

Just talk to Nola Lamb. Nola has years of experience in the retirement village industry and understands the requirements of residents and what is important to them. Nola can explain the various options, prices and everything you may like to know about the village lifestyle. 

If you wish to secure a villa or apartment of your choice at The Russley Village this simply involves filling in the “Application Form” and paying a $5,000 holding deposit held by the Covenant Trustee Services Limited.  If the application does not proceed the Initial Deposit and any net interest will be refunded.

Before you sign up to the village, intending residents must take independent legal advice.

 

For full details refer to the Village Occupation Right Agreement and Disclosure Statement.

Occupation Right Agreements will be secured by a first ranking mortgage in favour of the village's statutory supervisor.